Hi @mrsebastian   A Senior Technician tried to contact you yesterday but they were unable to reach you on the numbers we have on file. Currently, we can detect that your modem again is connected to our server. If you still need assistance from us, please let us know as to when we can call you back.   Regards, ... View more

Hi @mrsebastian,    Welcome to TPG Community!    Pulling up your account using your Community details, I've managed to run remote tests.    It appears that the connection is already up and running after performing troubleshooting with our Technical Team.    Should you require further assistance, you may reach out to us again or you may check our self help options located here: http://tpg.com.au/support     Cheers!  ... View more