I have been emailed to advise from 20/03/2024, my current nbn plan will increase by $5 a month from $69.99 to $74.99. In comparison, Exetel offers 25Mbps/8.5Mbps for 6 months @ $49.99 then $59.99 ongoing. If TPG is unable to match this, I have no option but to change providers. ... View more

There is a function to test internet speed in the app. After the 5 mins stipulated time, it comes back with "undetermined". Can this function be fixed to provide a real speed? Thanks. ... View more

When testing internet speed, the response is "undefined". Does anyone know what this means? ... View more

About 2 May this year I requested my internet & home phone be ported back to TPG, as the provider I thought showed initiative, proved to be incompetent. The home phone was diverting to my mobile, even though we never requested this. Numerous calls to TPG to have this fixed proved fruitless, even though they indicated the internet & home phone were ported to them. About 2 weeks later it was discovered by accident, TPG did not have the home phone (even though it was being paid for in the bundle). WE then had to reapply to have the phone ported & in 2 days it arrived on my account. Immediately the call forwarding stopped and no calls could be made out. Since then I have spoken to various staff with no progress. Last Wednesday an employee said I would be called back that day, but I have received no calls up to and including today, Saturday. Today I spoke with someone else, who said I was being transferred to technical experts and that the call would be answered without any wait. 15 minutes later in a queue, I hung up. Finally it would appear that TPG is not the company it advertises to be, is plagued by incompetence and full of staff whose job it is to transfer calls and never follow up on whether the actions of that call, were effective. ... View more