I've replied in a private message with my TPG account number.  It seems like this porting existing landline numbers to and from TPG has been very delayed and impossible since 2020 with no end in sight?!   ... View more

I was with Foxtel for Voip AND internet and Pay TV and then successfully ported THAT phone number (in advance) TO Aussie Broadband before I closed the account with Aussie Broadband.   Anyway I pre organised and pre-paid a bundle which included Voip and specifically requested the existing queensland number that I had had with 2 previous providers.   Like you, I was originally told the line was engaged.  But almost as soon as i plugged in TPG Modem I can call outbound but NO one including me can receive any calls at all.  Internet service is okay BUT it doesn't claim that the install is complete and doesn't propose an exact ETA.  My interstate loved ones ALL  have that landline number.   I would have called Aussie Broadband (previous providers) to ensure they could transfer that number but was told there was 20 other people in the queue on 2 separate occasions.   I'm NOT confident i'll get the phone number I had.  The line now says" Your call could NOT be connected please call and try again" 9 days after I had applied to transfer to TPG so it's now not engaged but still would like a landline that my family and friends and businesses CAN call us on because that's what I paid for and that's what i expect.   No small wonder you have to sign a waiver (against poor service etc) to even have a "service" with TPG.  What happened to their company? Was good for local calls once upon a time.  I'm sorry you have this outcome.  I'm in the same boat but in reverse order?! ... View more