Welcome to TPG Community!
We've edited the post as it contains your personal details which may compromise your account security. Please avoid posting such info on a public thread.
We just need to clarify, do you have an account with us or with Telstra?
We tried to locate an account under your E-mail address was able to locate multiple accounts.
Please shoot me a private message of the provisioned address or TPG username of the concerned account.
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