I started with my PC and used 3 browsers: Chrome, Edge, Firefox.   Moved to a laptop using Chrome, Firefox and connected it with a VPN via Australia.   Then I swapped to an iPad using chrome. All methods failed.   At least the Novus portal is consistent. I get the same error message or not.  Regardless, I never get to the point where I have a window where I can add credit card details.  I was able to change from the (cancelled) credit card to direct debit of my CBA account. I much prefer to pay via my Mastercard.   I have had Frederick Angeles handle my case since 4 August. Until yesterday, I did not have my mobile account Customer ID: 1189****** for 04****** linked to my legacy ADSL Internet account (358****).   By the way, I cannot log in to the mobile account using either the mobile number or the 11*******... the only way I can log in is using 358*****   I wonder if being able to log in directly is possible? Can you see to this please? As we no longer have internet at our house in Black Rock, we really don't need the 2 accounts linked. ... View more

The novus payment portal is broken. I cannot add a credit card to my account as the portal keeps timing out. After 7 hours of trying off and on, I keep getting the same error message: novus.iinet.net.au took too long to respond. All I want to do is pay my bill folks. ... View more