TPG Community

holden50 · ‎11-11-2023

My reference number for this complaint is 13062334.

holden50 · ‎11-11-2023

I sent the following email to CustomerService email address on 4 November and never received a reply @holden50 wrote: I’m transferring my service (username = holden50) to another provider after being a loyal customer for 18 years – I’ve signed up with another provider today. Do I need to notify you to stop charging my credit card and cancel my service? When will you stop charging my credit card? I want all my personal details deleted from your systems and confirmation this has been done.

holden50 · ‎10-11-2023

I cancelled my service on 4 November and you've charged me for the period 7 November to 6 December. You had already advised the 30 day cancellation requirement was waived. When will I receive the refund?

holden50 · ‎25-08-2023

They need to reduce their Plan price for everyone if they're not going to provide the services we originally signed up for - otherwise I'll be taking my money elsewhere after being a customer for 18 years.

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About holden50

Re: Waiting on refund for cancelled service

Re: Waiting on refund for cancelled service

Waiting on refund for cancelled service

Re: Forced to cancel/transfer email address