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keatonmarin · ‎03-09-2023

Yes all sorted now. I was connected 7 days after receiving the modem. They ended up filing a “fake” dispatch where I received a fresh invoice for the modem with tracking number, only the tracking number was the same as the original dispatch. I assume this action triggered the system to recognise the modem has been sent and received. I was connected 3 hours later. I assume you rang up to activate your account?

keatonmarin · ‎31-08-2023

Hi, still not sorted. As far as I believe, the issue is your system not recognising that the modem has been sent and received, even though the star track tracking number is detailed as delivered last Friday. Star Track tracking numbers: M7ZZ17470512 00393333042504214956 I can't see why it is hard for a tech oriented business to mark a parcel as delivered, even the Aus Post tracking has this marked delivered.

keatonmarin · ‎29-08-2023

I've had my 5G modem for 5 days. I rang to activate my account that same day. My modem has full green lights, but when I connect to it via wifi, there is no internet connection. I rang up for support today, I gave my account details and issue to the TPG rep, who asked me to hold while he looks into it. I was then patiently waiting on the phone for 1 hour until the call got ended on me!! Not good enough I'm ready to sign up to another provider if this is not resolved in another day.

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Re: 5G home internet still not activated

Re: 5G home internet still not activated

5G home internet still not activated