Hello, I visited my family in Australia from November 2022 to March 2023 and my step-mother took out a TPG 1 month rolling contract on the 23rd November 2023 in her name for me as i didnt have an australian bank account. I had no issues with the service during use.   However, when i was nearing the end of my trip, I contacted TPG via phone to cancel the contract on the 13th March 2023. I was informed that I could not request the cancellation as I was not the account holder, my step mother then requested the cancellation via phone. I then discarded the SIM following the cancellation (normal practice).   I am very angry and dissappointed to report that payments were contiunally taken from her account, now totally 6 months ($100) despite numerous follow up calls to cancel and recover the unjustified payments taken by TPG after cancellation (with another $20 likely to be taken in September). This has caused my step mother undue stress and financial loss and is quite frankly terrible behaviour from TPG. After browsing the forums it appears this is not an isolated incident. TPG what is going on?   I expect this contact to be cancelled ASAP and the wrongly taken funds returned. I look forward to hearing from you.     I have also emailed TPG customer service with the following:   Hello, I attempted to cancel this contact on the 13th March 2023 via phone but was unable to do so as the payments came from my step-mother because I did not have a bank account at the time. I was also informed that if she contacted TPG prior to the 22nd requesting cancellation there would be no further charges. She then subsequently cancelled via a phone call prior to renewal date of the 22nd March 2023.   I am extremely angry and disappointed by the lack of service provided as despite numerous cancellation requests via phone, payments have repeatedly been taken from her account every month now totalling 6 months ($100). This contract was no longer required as I left the country, you can verify this from the clear lack of usage/connection from mid Match 2023. I am unable to login to the online account as I no longer have the sim (following cancellation request) so cannot receive the verification text.   Please can you confirm the following: Cancellation of this contract as per the request made in March by STEP MUM NAME (cc’d) Refund of all payments to date from the 22nd March (this may include September depending on when this email is actioned) Investigate why the cancellation requests failed to materialise ... View more