Hi @bcln1979,   We understand that our Tech team has been in touch and the case was escalated to our Engineering team for further investigation.   Updates will be given within 24 to 48 hours via SMS or phone call.   Should you require further assistance, please let us know.   Regards, BasilDV ... View more

Hi @bcln1979,   The line fault causing dropouts to the service has been escalated to Telstra and have told us they have booked a technician to check your TPG service anytime between now and 07/Mar/2019. Your attendance is NOT required'.   We'll keep an eye on this, further updates will be provided by one of our Engineers via SMS or Phone call. Let us know should you require further assistance.   Cheers! ... View more