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About Cliff1180

since ‎08-10-2023
‎09-10-2023
Cliff1180
Level 2

Re: Online access to mobile accounts

by Level 2 in SIM Only Plans
‎09-10-2023 02:10 PM
‎09-10-2023 02:10 PM
Do you really not read the thread Original Screen shot shows that once logged in the mobile section links to old data that is not live. Top of the page is click here for other services which should link through to the mobile admin page. This gives an oops and goes to the my account login page. Photo added again so you don’t have to scroll back and look ... View more

Re: Online access to mobile accounts

by Level 2 in SIM Only Plans
‎09-10-2023 01:33 PM
‎09-10-2023 01:33 PM
As for your new improved my account page - contact us doesn’t work. Old link I assume. At least test your own software before you release to customers Link after logged in is https://www.tpg.com.au/about/contact.php Link for not logged in or Home Screen menu https://www.tpg.com.au/support/contact I mean not really rocket science is it to see the mistake ... View more

Re: Online access to mobile accounts

by Level 2 in SIM Only Plans
‎09-10-2023 01:28 PM
‎09-10-2023 01:28 PM
Hi Arah_G I did log into the app, mobile web page and also pc web page versions using multiple browsers. Logging into my account and seeing my NBN is fine but the click here that takes you to a new page (mobile page - I assume linked to mobile providers info does not work as per the screenshot. ) So I have zero way of managing five mobile accounts. Customer service is next to non existent when you finally get through to the relevant department. Most representatives are home workers with kids screaming in the background. Come on start providing a better service and deal with user issues ... View more

Re: Online access to mobile accounts

by Level 2 in SIM Only Plans
‎08-10-2023 07:37 PM
‎08-10-2023 07:37 PM
This is the error before going to login screen for main account. Also once logged in contact us page is invalid but works if your logged out. ... View more

Online access to mobile accounts

by Level 2 in SIM Only Plans
‎08-10-2023 07:31 PM
‎08-10-2023 07:31 PM
Since they updated the website I can no longer click on the link to open mobile panel. It just says oops an error and goes back to login. Anyone else had this problem as I need to log in as phone support just to change a plan I went through four people, four verifications and thought yay sorted and three days later get email for a different mobile I have a n the account to be upgraded. Honestly thinking of moving providers as they are next to useless Also they tell you to download the mobile app which loads the old system and not the new active plan. I’m surprised they even have any customers left ... View more
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