I’m a lazy person who doesn’t usually provide a feedback or make a complaint, however TPG has made me to write this. I’m out of mobile network for a week now – no phone network. I haven’t been able to use my mobile phone for a week due to a sim card issue. From the very beginning, I’ve advised TPG that I’m happy to pay the fee to replace my sim card if needed and just want to have the network back asap. I was advised that my issue would be resolved within 24~48 hours on Tuesday last week. I’ve made two more calls to TPG since to follow up – there’s still no update, no resolution. I’ve been with TPG for many years for my internet and mobile. This is a very disappointing customer service. I was signing up with another mobile provider just now to switch from TPG, however was unable to finish the process because I wasn’t able to activate my new credit card as I couldn’t receive my verification code from my bank to my mobile phone!!! ... View more