I feel now Iike I am being ignored here by you moderators on important questions being asked about my personal information that is being held by TPG.     ... View more

What I don't like is hearing dogs, babies or customer service family members/friends in the background while identifying myself. ... View more

Hello Mods,   I'm still waiting for your response. ... View more

Hi Basil,   As you are a TPG represenative, can you get the answers from the privacy team yourself and let not only myself know, but make it general knowledge for all other customers in this forum if they wish to know what happens with their PERSONAL INFORMATION AND DATA at TPG.    Sorry I am getting frustrated with TPG.   I would not be here if I could find the information on the net. I have aslo tried speaking with customer service but get tranferred in circles until I am disconected. It seems I am asking some terrible questions with TPG. ... View more

TPG has my personal information and ID.   If I want to leave TPG: 1) What personal information and ID will they keep? 2) If they retain my personal information and ID, how long do they retain it for? 3) If I request my personal information and ID to be removed TPG completely, who do I email? 4) Is there any other companies affiliated with TPG that I have to request my data to be removed from? 5) I do not wish to request removal of personal information and ID via this forum by a moderater.   Thanks. ... View more

@BasilDV wrote: Hi @EddieVH    You may direct your query or request to our Privacy Team by filling up the form here: https://tpg.com.au/identity   A case manager will be in touch with you within 24 to 48 business hours.   Have a good day!   BasilDV Hi Basil,   The link lead me to this page to confirm my identity: Use this form to verify your identity Please fill out this form so we can start the verification process. Once submitted we will be in contact with you within the next 2 business days via text or via your nominated email address.   First Name* Last Name* Contact number* Email* Account number or Mobile number* Contact Reason*                           Activate SIMConfirm identityCall Diversion or Forward Additional Comments    By ticking this box I declare that the information provided is true and accurate at the time of completion. I also acknowledge that the information provided will be used and stored in accordance with the Australian Privacy Act and TPG’s Privacy Policy available at https://www.tpg.com.au/about/privacy.       This is not what I am asking for.! ... View more

Hi Ahra,   That is not what I am asking for.    TPG has my personal information and ID.   If I want to leave TPG: 1) What personal information and ID will they keep? 2) If they retain my personal information and ID, how long do they retain it for? 3) If I request my personal information and ID to be removed TPG completely, who do I email? 4) Is there any other companies affiliated with TPG that I have to request my data to be removed from? 5) I do not wish to request removal of personal information and ID via this forum by a moderater.   Thanks. ... View more