Hi, I've just gone through the same thing here in Kiama NSW. I got between 6 - 28 Mbps, in all the tests I did. Luckily I signed up for the special "First month free" deal, So after going through the talking to techies, sales etc, I cancelled the 5G service. Luckily I hadn't closed down my Mate NBN before this happened. Pete ... View more

Hi Steve, Thanks for chasing up the return of the TPG's modem. Just a quick question, there is a "print off" Return Order Receipt. Do I keep this as proof I returned the modem? Or do I place it in the package as proof of who sent it? Thanks Pete ... View more

  I took up TPG's 5G new customer deal of 100/20, with 21 day no fees cancellation included. Installed the modem, and quickly got a full Wifi reading all through my place. But the download speeds were appalling! Between 6 and 28 Mbps. Rang up tech, confirmed I had tried/done all suggestions to improve signal, She checked how far away the 5G antenna was, and suggested returning to NBN cable.  So I went ahead and cancelled the service. The lady I spoke to stated I would get an email telling me how to return the modem.  30 hours later no email !? Is this normal? ... View more