Hi @Pepi    Did you receive any notification that your service is ready or active on your new address/location?   If yes, and you are still not able to access the internet, please send us a private message with your account details and we'll see how can we help.   BasilDV ... View more

Hi @Pepi   Before performing any troubleshooting, we advise customers to check if their service is affected by an outage here: https://support.tpg.com.au/servicestatus if not, please send us a private message and we'll check on it.   BasilDV ... View more

Hi @Pepi    To confirm if the service is affected by an outage, you may check it here: TPG service status NBN network status If not, please send us a private message with your account details and we'll see how can we help to get you back online.   BasilDV ... View more