Hi guys Someone please help me out! This is a long story, please read it to understand my situation totally. Last year, I registered with TPG for internet service with the ID number *****, the installation was cancelled due to facility reason, I then requested a total refund which is $109,99 (included phone service, delivery fee and bundle plan), and asked TPG customer service that 'do I need to return the device or not' and received the 'No' with explaination of telling me to wait for 2-5 business days for the refund from TPG customer service. Later on, I wait for 2 weeks without any notification, so I decided to email customer service again and at that time they suddenly change their answer as I 'Must' return the device for a successful refund. I then could not return it due to coming back to my home country for a few months and could not receive the refund and forgot about it till now. At the present, I changed my address and want to register with TPG for internet service again, but the problem is that I accidentally register with the new account as ID number is ***** and already paid for another $109,99 to start my internet installation via the new account. So it means that, for two different accounts numbers, I was doing double pay as a starter bundle plan to TPG with different account number. Now I need someone to help and explain to me for more clear information that I need to know: 1: Is the phone service fee fixed and cannot be refunded in case I don't want to use the service? 2: Now that TPG send to me a device which I alreay have, if I ignore it and wait for it to be returned, does it means a refund will be processed in the future for this device delivery fee? 3: Is there any way someone can help me with the refund of $109,99 for the account ID number ****** please ? Really need many helps to support me escape out of this situation!!! ... View more

Hi, this is Alvin, I'm a new user. I chose the no lock-in contract FTTB M bundle. Today is my installation day and the technician failed to do the installation due to an issue happened that lead me to the situation that I need to cancel my application with TPG, and I would like to receive a refund as well, is it possible? Please help me out.   ... View more

Hi I have a question about TPG modem. I'm a new user with FTTB no lock-in contact plan but having some questions I would like to know more about for future use in case I need. So there are several cases with several situations that I want to ask:    First, in the case that I move to another location, am I still able to use current modem? Second, in the case that I cancel my contract with TPG, do I need to return the modem ? In which circumstance I can keep it with me ? And what happen if I don't return it ?   Please help me whenever possible.   Thanks, Alvin ... View more