New customer of TPG. After coming from another provider with a 50 download speed, thought I would upgrade to the TPG 100 plan. Since connecting it, nothing but issues. Among struggling to get through on the phone, the system not actually being active even though receiving emails saying it is was and the modem not being configured so having to manually do that, the best download speed I can get is 45. We also get the added benefit of it dropping out all the time……. I don’t know much about all this so don’t know what to do. Is it the modem? Is it the settings? Any help would be appreciative.
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