Hi Kitziy,    Welcome to TPG Community!   We’re sorry to hear that you are having issues with your internet services. I would be more than happy to assist you with that.   I was able to locate your account using your Community details and have seen that there is a current line fault seen outside your premise. Our Engineers have requested for a Telstra Technician to rectify the fault on the street. We've been advised that a Telstra technician will be attending your TPG service anytime between now and 19/Mar/2019.   Further updates will be provided as more information becomes available. Thank you.    ... View more