TPG Community

jialanhu · ‎12-01-2024

There are closer power points but even after moving it to a position right next to the router, it was still having the same issue. Currently, I have contacted TP-link to see if they have a solution and they provided me with a firmware update. Now my devices seem to be able to connect to the network, I will keep posted if there are any more issues, thanks

jialanhu · ‎12-01-2024

These are the 2 most recent pages of router logs

jialanhu · ‎12-01-2024

Yes, the 5GHz band has an added -5G to it. The log I posted earlier was from the extender. In the normal position, there are exactly 3 strength lights on. But I tried moving it almost next to the router and even when all 5 lights are on, my laptop still has issues connecting to the main network.

jialanhu · ‎11-01-2024

After turning off band steering my PC is not having issues anymore (I think) but my laptop is still having the problem even after turning off DHCP. Here is the system log, I don't understand any of it so here is all of it. 1 INFO 0days, 00:00:04, [lan]LAN: Set interface br-lan0 ip=192.168.0.254 netmask 255.255.255.0. 2 INFO 0days, 00:00:04, [dhcps]DHCPS: Dhcps start 3 INFO 0days, 00:00:04, [lan]LAN: Set interface br-lan0 ip=192.168.0.254 netmask 255.255.255.0. 4 INFO 0days, 00:00:07, [behav]ACCESS CONTROL: Disable Wireless ACL 5 INFO 0days, 00:00:07, [behav]ACCESS CONTROL: Disable Lan ACL 6 INFO 0days, 00:00:07, [httpd]HTTPD: Http server start! 7 INFO 0days, 00:00:19, [dhcpc]DHCPC: Start DHCPC 8 INFO 0days, 00:00:20, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 9 INFO 0days, 00:00:21, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.105 10 INFO 0days, 00:00:21, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.105 11 INFO 0days, 00:00:22, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.105 lease time 7200 12 INFO 0days, 00:00:22, [dhcpc]DHCPC: Set request check flag 13 INFO 0days, 00:00:22, [dhcpc]DHCPC: LAN up: Set interface br-lan0 ip=192.168.1.105 netmask=255.255.255.0 gateway=192.168.1.1 mtu=1500. 14 INFO 0days, 00:00:22, [dhcpc]DHCPC: Start ping test 15 INFO 0days, 00:00:22, [dhcpc]DHCPC: Ping test success 16 INFO 0days, 00:00:24, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 17 INFO 0days, 00:00:24, [dhcpc]DHCPC: request checking end 18 INFO 0days, 00:00:24, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.105 lease time 7200 19 INFO 0days, 00:00:24, [dhcps]DHCPS: Dhcps stop 20 INFO 0days, 00:00:29, [sntpc]Get Time From Internet [2022-01-01 0:00.02d] 21 INFO 0days, 01:00:25, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 22 INFO 0days, 01:00:25, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.105 lease time 7200 23 INFO 0days, 02:00:26, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 24 INFO 0days, 02:00:26, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.105 lease time 7200 25 INFO 0days, 02:38:49, [dhcpc]DHCPC: Stop DHCPC 26 INFO 0days, 02:38:49, [dhcpc]DHCPC: Start DHCPC 27 INFO 0days, 02:38:49, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 28 INFO 0days, 02:38:49, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.105 29 INFO 0days, 02:38:49, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.105 30 INFO 0days, 02:38:49, [dhcpc]DHCPC: Recv NAK from server 192.168.1.1 with ip 192.168.1.105 31 INFO 0days, 02:38:49, [dhcpc]DHCPC: set mode to DHCPC_MODE_M2O 32 INFO 0days, 02:38:50, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 33 INFO 0days, 02:38:50, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.146 34 INFO 0days, 02:38:50, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.146 35 INFO 0days, 02:38:51, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.146 lease time 7200 36 INFO 0days, 02:38:51, [dhcpc]DHCPC: LAN up: Set interface br-lan0 ip=192.168.1.146 netmask=255.255.255.0 gateway=192.168.1.1 mtu=1500. 37 INFO 0days, 02:41:01, [behav]ACCESS CONTROL: Disable Wireless ACL 38 INFO 0days, 02:41:01, [behav]ACCESS CONTROL: Disable Lan ACL 39 INFO 0days, 02:41:02, [dhcpc]DHCPC: Stop DHCPC 40 INFO 0days, 02:41:13, [dhcpc]DHCPC: Start DHCPC 41 INFO 0days, 02:41:13, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 42 INFO 0days, 02:41:13, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.147 43 INFO 0days, 02:41:13, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.147 44 INFO 0days, 02:41:15, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.147 lease time 7200 45 INFO 0days, 02:41:15, [dhcpc]DHCPC: Set request check flag 46 INFO 0days, 02:41:15, [dhcpc]DHCPC: LAN up: Set interface br-lan0 ip=192.168.1.147 netmask=255.255.255.0 gateway=192.168.1.1 mtu=1500. 47 INFO 0days, 02:41:15, [dhcpc]DHCPC: Start ping test 48 INFO 0days, 02:41:15, [dhcpc]DHCPC: Ping test success 49 INFO 0days, 02:41:17, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 50 INFO 0days, 02:41:17, [dhcpc]DHCPC: request checking end 51 INFO 0days, 02:41:17, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.147 lease time 7200 52 INFO 0days, 03:41:18, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 53 INFO 0days, 03:41:18, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.147 lease time 7200 54 INFO 0days, 04:41:19, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 55 INFO 0days, 04:41:19, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.147 lease time 7200 56 INFO 0days, 04:57:19, [dhcpc]DHCPC: Stop DHCPC 57 INFO 0days, 04:59:37, [dhcpc]DHCPC: Start DHCPC 58 INFO 0days, 04:59:37, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 59 INFO 0days, 04:59:38, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 60 INFO 0days, 04:59:38, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.147 61 INFO 0days, 04:59:38, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.147 62 INFO 0days, 04:59:38, [dhcpc]DHCPC: Recv NAK from server 192.168.1.1 with ip 192.168.1.147 63 INFO 0days, 04:59:39, [dhcpc]DHCPC: Send DISCOVER with unicast flag 0 64 INFO 0days, 04:59:39, [dhcpc]DHCPC: Recv OFFER from server 192.168.1.1 with ip 192.168.1.102 65 INFO 0days, 04:59:39, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 with request ip 192.168.1.102 66 INFO 0days, 04:59:40, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.102 lease time 7200 67 INFO 0days, 04:59:40, [dhcpc]DHCPC: LAN up: Set interface br-lan0 ip=192.168.1.102 netmask=255.255.255.0 gateway=192.168.1.1 mtu=1500. 68 INFO 0days, 05:59:41, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 69 INFO 0days, 05:59:41, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.102 lease time 7200 70 INFO 0days, 06:59:42, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 71 INFO 0days, 06:59:42, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.102 lease time 7200 72 INFO 0days, 07:59:43, [dhcpc]DHCPC: Send REQUEST to server 192.168.1.1 73 INFO 0days, 07:59:43, [dhcpc]DHCPC: Recv ACK from server 192.168.1.1 with ip 192.168.1.102 lease time 7200

jialanhu · ‎11-01-2024

The model is TL-WA850RE. I have found the DHCP which was on Auto and have turned it off. I could not find NAT though

jialanhu · ‎11-01-2024

I have disabled band steering and unplugged the extender and found that my devices are now able to connect. Does this mean the extender is causing an issue with my wifi? I can't just keep it unplugged otherwise the top floor has almost no signal, what else can I try to fix this?

jialanhu · ‎11-01-2024

Old was Archer VR1600v, new is VX220-G2v. Router's system log is giving Recv DISCOVER from [device] Send OFFER with ip 192.168.1.155 Recv REQUEST from [device] Send ACK to 192.168.1.155 Recv DECLINE from [device] Both laptop and PC are connecting to 5GHz band. I do have a TPLink wifi extender which uses a different network name, could this be contributing to the error? Thanks for trying to troubleshoot this problem with me, I have received no help regarding this from TPG.

jialanhu · ‎10-01-2024

Sorry I don't feel comfortable sharing my IP address over the internet on a public forum

jialanhu · ‎10-01-2024

A week ago, I have been having issues connecting to the home wifi on some devices (PC and laptop). Mobile devices such as phones and tablets have been able to work, although sometimes take a little longer to connect. The PC is connected wirelessly using a USB wifi adapter, and the laptop wirelessly using inbuilt wifi adapter. After waiting about 10-15 minutes, the internet will suddenly be able to work on the PC, but if I restart or let it sleep/wake up, the issue will return. It does not seem to be an issue with the devices, as they are able to connect to any other networks just fine, including phone hotspots. I have called TPG countless times and they have forwarded it to the technical team, saying they will be calling back the next day, but twice now they have sent a text saying "the service is now operating OK, Your fault ticket will be closed", but the issue is still OCCURRING. The previous time, they suggested it could be a modem issue, and as the warranty on our old modem has expired, we decided to get a new modem costing $110 AUD including shipping, hoping it would solve the issue as they said it would. After using the new modem starting the evening of the 4th Jan 2024, the issue seemed to disappear and everything worked as normal. However starting morning of 9th Jan 2024, the exact same issue came back. It didn't even last for 5 days. Here are some of the messages received while trying to troubleshoot the issue: - "Wi-Fi" doesn't have a valid IP configuration - The site can't be reached, www.tpg.com.au's server IP address could not be found - Can't reach the DHCP server. The network connection quality might be low - No IP address was assigned automatically - Can't connect to the internet because your IP address is for a local network only It seems that the modem/router is having issues assigning IP addresses to my devices, meaning they are unable to connect to the internet. Is there anything that TPG can do about this? My last 3 calls have yielded no results, and I want a refund on the router I purchased. I have constantly been told to simply wait for the technical team, but they have not helped one bit before closing the ticket. If this issue cannot be resolved, I will consider switching internet service providers.

jialanhu · ‎02-01-2024

Hi I am also having this issue where the modem is getting hot and plastic turning yellow-brown on the front and the back. Some devices are also having trouble connecting to the internet, where it is connected to the wifi but unable to access internet due to IP address could not be found.

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About jialanhu

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

Re: IP Assignment / Network configuration problem

IP Assignment / Network configuration problem

Re: TP Link vr1600 - runs very hot all the time, and the plastic has turned yellow