My apologies for the poor experience. We can only imagine how frustrating it was for you.
In as much as we'd like for your installation to go smoothly, there are factors that are beyond our control. NBN installations are not done by TPG technicians. Instead, all NBN installations are done by NBNCo and their delivery partners (contractors).
We base the scheduling of the appointment on NBNCo's calendar. Once an appointment has been confirmed by NBNCo, we are expecting that an NBN technician will attend the agreed date and time. In the unlikely event that there are unavoidable circumstances that an NBNCo tech can't attend the appointment, we are expecting them to either advise us or call you directly since we have provided your contact details. For this case, we were not notified in advance. We also have no way to contact NBNCo during weekends to check for the status of the technician appointment.
I have already reserved the earliest appointment date from NBNCo's calendar. I'm afraid it's no longer the same as the one advised to you yesterday since that's no longer available. Once the appointment has been confirmed, you will receive an email advising you of the details. Should you wish to change the schedule to a different date/time, you can either reply to the email, contact our hotline or leave us a message in this thread.
... View more
Welcome to the Community!
I've managed to locate your account using your Community details and have seen what happened in this instance.
We successfully install thousands of NBN services every week however, regrettably this was not your experience. Due to weather conditions, the technician was not able to complete the job yesterday.
We realised that you have spoken to one of our Case Managers and advised us that you will be in touch once you are ready to have another appointment.
I would recommend though to at least provide us with an approximate date so we can reserve one for you since NBN scheduling is processed in the order it was received.
We truly apologise for the inconvenience this has caused.
... View more