Hi @jphill1970,    Welcome to the Community!   We're sorry to know that you are experiencing issues with the service. I was able to locate your account using your Community details and have seen the drop outs as well.    I have now escalated the issue to our Engineering Team. Please allow them sometime to further investigate and update should be provided within the next 24-48hrs.    They will be in touch either via phone call or SMS. Since the homephone is currently not working, kindly send us with your best contact time & mobile number via private message so we can forward it to our Engineering Team.      Thank you.     ... View more