Hi, my NBN went down over a week ago during some heavy rain. I've tried to call several times and due to the long wait periods, I eventually requested a call back, for which I had to wait 3 days!! My call back time was an hour ago and I've still not heard from anyone. Can someone here please help. The NCD has the following lights: Power light = Solid Blue Connection light = flashing Red. DSL light = off LAN light = off   I've checked my address on the NBN web site, and there are not listed outages. I've swited the NCD unit off and on several times and still the same issue.  ... View more