Hi TPG internet service.
I am a user service account of Username: <username>
Internet Account no: <cid>
Plan NBN Broadband 50
Home phone number: <phone number>
I has been moved out from this address <address> since: 23/12/ 2018 and I didn't use internet data service from that period time until now. Last month I noticed my credit card has been charged from TPG internet service total amount $139.98 ( $69.99 /Montly contract).
I did "CANCELLATION" internet service via webpage but un success and it's very complecated. I did a big mis take by clicked "Moving Home service button on webpage" and I thought TPG will cancel my services. Unfortunately, the internet service it had been renewed charged for the service again.
As I mentioned on above, I didn't use internet data service since 23/12/ 2018 until now.
I'd to required TPG "REFUND" amount $ 139.98 back to my credit card account.
" AND PLEASE CANCELLATION MY TPG INTERNET SERVICE AS SOON AS POSSIBLE "
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