@teshin2526 just to be clear, when you moved to a different house you failed to cancel the service and your credit card was charged for the past 2 months because of it.
Please note that in order for us to provide internet we also pay our 3rd party provider to deliver the service. If you do not cancel the service with us we will continously pay them even if no one is using the internet on that address.
I can ask for a customer service representative to contact you directly to provide assistance if you can PM your preferred contact number and time availability.
I have edited your post to remove private information.
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