same problem for me, same lack of response, same delay in getting back online properly. Its a well known issue with the FTTC NCDs, the phone line connection isn't protected, and the box gets fried by lighting. its a design fault. Lightning storms are not new for sydney (or Australia).     Still takes NBN (and TPG) days to fix it, in the mioddle of Australias largst city. What a joke, particularly as this is an issue that the consumer cant do anything about. NBN wont speak to us directly, and TPG has to action it for us, and both their comms and responses are AWOL.  ... View more

This is an old issue that TPG and NBN still can't fix. https://www.nbnco.com.au/utility/lightning-strikes-and-damage-to-nbn-equipment. Turns out the NBN and some telcos tried implementing a quick fix to the known issue, maybe TPG isn't one of them, or they are both out of their depth? https://www.zdnet.com/home-and-office/networking/nbn-to-trial-self-replacement-for-lightning-hit-fttc-kit/#google_vignette. Meanwhile, the fault I lodged through the TPG App is showing as 'resolved' and I haven't heard from them; the NCD hasn't been replaced and is still fried; and there is no internet. Great service. ... View more

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