NBN NCD Broken - no response from TPG

[10nordstrom]

A thunder storm broke my NBN FTTC NCD yesterday and I've been waiting on hold with TPG for hours trying to register it as broken. They've promised call backs, hung up on me, put me on never ending hold, told me the queue time is 'unusually long' etc etc etc. 

What a broken system. No reponse, no accountability, no solutions. Buck passing between NBN and TPG on responsibility. 

How do I get someone to address the issue?

[BasilDV]

Help is here @10nordstrom 

We'd like to check on what we can arrange for you and restore the service ASAP.

Just send us a private message with your account details.

BasilDV

[10nordstrom]

Private message sent

[10nordstrom]

This is an old issue that TPG and NBN still can't fix.

https://www.nbnco.com.au/utility/lightning-strikes-and-damage-to-nbn-equipment.

Turns out the NBN and some telcos tried implementing a quick fix to the known issue, maybe TPG isn't one of them, or they are both out of their depth?
https://www.zdnet.com/home-and-office/networking/nbn-to-trial-self-replacement-for-lightning-hit-ftt....

Meanwhile, the fault I lodged through the TPG App is showing as 'resolved' and I haven't heard from them; the NCD hasn't been replaced and is still fried; and there is no internet. Great service.