@david64 I have, the telecommunications ombudsman has informed me that they’ve received my complaint & have reached out to TPG, they have until 7th March to fix this. ... View more

@david64 I switched due to cost. But trust me I have tried returning to Telstra however, because I am unable to receive text messages I couldn’t receive the verification code from Telstra to complete the transfer. They tried everything but without a verification code to my phone number I can’t go to any provider. TPG have really stuffed me! My only option is to return to Telstra but with a new number, can you imagine the hassle of that? ... View more

@david64 I don’t recall my phone ever be 3G Yes I’ve placed my TPG SIM card into my work phone & the same issues are there. I visited my local Telstra store & they placed the SIM card in a 4G / LTE phone & the same issues are there. I called TPG twice yesterday & begged them to help me or send me a new sim but they keep saying my issue has been escalated & someone from the support team will call me. They also declined my request for a new sim saying that there is nothing wrong with my sim. No one from their support team has ever called me since 15th January! I don’t know what else to do, this is so unfair! ... View more

@david64 No I didn’t contact Telstra as TPG said they would do the transfer however, I did receive a call from Telstra verifying the transfer & Telstra stopped billing me. I inserted the TPG SIM card when my Telstra sim stopped working, it had SOS on the right top corner, I then inserted the TPG SIM card & SOS was replaced with 4G. I did insert the Telstra sim yesterday out of curiosity as I’m desperate at this point, SOS appeared again. ... View more

Thank you @david64 I have contacted Apple Support who share screened my phone & completed trouble shooting & found that my phone is indeed 4G & identified no issues with the iPhone & reported that it should be working. They believe the port is not complete with TPG however, each time I have called TPG from 15th January 2024 they’ve verified that the port is complete. I’m so frustrated & angry! ... View more

Thanks @david64 I don’t have cellular data on my iPhone xs however, I have ‘mobile data’ switched on, is that the same? I have attached a screen shot for you ... View more

Hi @david64 I just switched my wi fi off & it shoes that I have 4G ... View more

Hi @david64 How do I confirm that? ... View more