Hi @Surfnet007,    Welcome to the TPG Community!    Apologies that you have been faced with some lengthy queue times. We're here to help!    We can definitely have our Technical team to contact and assist you however I'm unable to locate your account using your Community details.    Kindly send us with your Customer ID or service address via private message so we can organise a contact to be made from our Technical Team for assistance.      Regards, Ahra_G ... View more