TPG Community

Lachlantheoz · ‎18-03-2024

@david64 it stays at 4G. I was previously using OPTUS, and when i use that sim, a VoLTE option pops up in my phone settings. With this TPG sim, its not there. I read somewhere that the carrier may also need to do something. Not sure

Lachlantheoz · ‎18-03-2024

Thanks @Ahra_G , however, that link you sent is dead.It says the page doesnt exist. I spoke to an agent on the chat, but they said it is only for sales and not for support. They told me to mail mobilesupport@tpg.com.au. I did, but got no response. Its been 3 days and I have no calling at all. Please let me know how to get this resolved. TPG has no physical outlets and all support is over the phone, which I cant access cause i can't make or recieve calls.

Lachlantheoz · ‎16-03-2024

I recently ported my number to TPG. The mobile data is fine and sms is fine, but calls dont work at all. When i call someone, there is no dial up tone or anything. After a minute, it just cuts out. When another person calls me, it says i'm not reachable and to leave a message/ My phone is 4G and VoLTE compatible. But after putting this sim in, the VoLTE option has disappeared from my phone. I use a realme 2 pro jfyi. Its a pain cause I cannot call the support line, and TPG doesnt provide chat support online.

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About Lachlantheoz

Re: Calls dont work, but Mobile data and SMS work just fine.

Re: Calls dont work, but Mobile data and SMS work just fine.

Calls dont work at all, but Mobile data and SMS work fine.