I already am escalated to level 2 support which this will be my 2nd time going through this. TPG know there is an issue with the DNS for these modems hence why you guys now use Nokia ones... ... View more

And the issue is back again after doing a live trace a couple of months ago which fixed it but now it is back... TPG just need to send out new Nokia modems to peolle as the Sagemcom clearly has issues... ... View more

Going through this rubbish now, had 3 different Tech support from TPG send me around in circles. Must be an issue with the Sagemcom modem hence why they use Nokia ones now. Turning the modem on and off did work a couple of times then had to do factory reset which worked a couple of times but now nothing works. Supposedly a networking engineer is calling me next week (who knows when) and doing another test... If they don't send me a Nokia modem next week I am cancelling and moving elsewhere, not worth the headaches. ... View more

Not the 5g modem you cannot change it. ... View more

Exactly what is happening to mine. I think this is why tpg now send out Nokia modem instead... ... View more

This is exactly what is happening to me also and did all the troubleshooting you described above as well. I told them to just send me a new Nokia 5g modem since they clearly know the Sagemcom modems are causing problems... ... View more

We are using the 5g modem and started playing up doing the exact same thing about month ago also. Usually turning it on and off would fix it but then it wouldn't and then I factory reset the modem which fixed it a couple of times but now neither fix it. Waiting for tpg network engineer to call me back tomorrow... You can use a VPN as a work around and everything will work. If you have an NBN modem you can change the DNS settings in it to GOOGLE'S 8.8.8.8 and 8.8.4.4 Unfortunately the tpg 5g modem doesn't allow you to manually change it. ... View more

This exact thing is happening to me now, has to be the Sagemcomm 5866 hence why they now use Nokia FastMile 3.2 5G Modem now. ... View more