Though we supply a single type of modem for some of our services such as fttn, fttc, hfc, etc, their firmwares are different, as each firmware is designed to work well with both our system and the type of technology it is connected to.
We may not provide technical support to 3rd party equipments, but we can provide our customers with the basic settings in order for them to set up their equipments. We'll take your suggestion into consideration.
I kind of understand that the tech support is limited by what is probably a management decision to lock down their service to a junk device and support a single device only, rather than opening a can of worms that would require intense support and troubleshooting.
What I don't understand though is
- why aren't the firmware updates public
- why there is no official list of the devices that users managed to connect to the service with the step by step instructions.
I'm seriously considering the change of provider just because of lack of support for other devices.
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