What a nightmare!!! Like so many others i opted in for the free upgrade After a few emails and a phone call concerning the FREE upgrade, nothing happened!!! So on or around the 13th of june i decided to inquire what was going on   After being transfered 4 times from department to department, i finally got someone i thought was going to help me Her workaround was to manually upgrade me to NBN100  which is $89, then give me a $10 discount which brought it back down to $79 a month   I pointed out to her i wasn't getting a $10 discount Because it was supposed to be getting  A FREE UPGRADE at no cost to me, the reason for the call She could not see my reasoning, so in frustration i hung up   Mins after that i got $10 deducted from my account! So again i had to ring up and find out why! Talking to another operator, i asked why, she statetd i shouldn't of been charged the $10 and asked if i wanted to esculate the complaint and speak with a supervisor or manager, i said YES   Week later still waiting for contact from a supervisor or manager !!!!!   So Much for a FREE UPGRADE!!!   I have heavily summarised proceeding, think i spent over 3 hours trying to get things fixed   My next phone call will to The Telco Ombusman, seems they have failed a lot off people   After 18 years it's seems after the 12 months is up, i will be looking elsewhere, and i hope others do the same         ... View more