I am currently on a grandfathered FTTB M Bundle ($59.99/month, no call inclusions) and am moving to another unit within the same complex.   I called the helpdesk and they confirmed that I would be able to relocate my TPG service, but it would be at a new price of $99.99/month and now would also have call inclusions that I do not need. His rationale was that the new location does not have "TPG FTTB" and instead has "NBN FTTB", which is untrue because the new address is in the same building and I am currently using TPB FTTB. Looking at your website, the current analogous FTTB M Bundle plan is $79.99/month for 6 months and $89.99/month thereafter.   I hadn't expected to be able to hang onto the grandfathered plan since I am out of contract, but I do not wish to pay for voice services that will never be used. Can someone please explain where he is pulling this $99.99/month from? ... View more

I've recently moved into a new flat that has FTTB. My last place of residence also had TPG FTTB and I am reusing all the same HW (TPG-provided Huawei modem bridged to a TP-Link router) and the same nominal 100/40 mbps plan.   These were both always-on devices and I had no issues with sync speed at my old address. It might be that I would have to reboot the router once every few months, if that.   At my new address, I'm getting very low down sync (< 10mbps) but the up sync is always in the expected range (35-40 mbps). This improves if I reboot the router, but only up to about 35 mpbs down sync, and eventually it drops below 10 mpbs again.   Can you please advise if there is an issue with my installation? My TPG account name is per my username. ... View more