Hi @karinzigner   Welcome to the Community!   We regret to hear that you're canceling your service with us. Looking at our records, it seems like you've already discussed this over the phone yesterday and that you have been provided the information on how to go about your request.   I can see that you have already sent an email. Please wait for our Escalations Team's response. Updates pertaining to your request will be provided to you directly.   If you need our help on another concern, just leave us a message.   Regards, ... View more