Due to TPGs toxic internal culture of bullying their neurodiverse engineers into lying to customers (that they were clearly incredibly uncomfortable and traumatised by) to support the company line that a simple technical function was "impossible" _rather_ than supply the actual support that they wanted to and knew the answers to. (You can hear someone cringing over the phone line when they know your logic is unassailable but they aren't allowed to even answer the question directly and have to just repeat a lie they've been given over and over. They were almost crying with me at the end of the call because we both knew what was happening and they desperately wanted to do the morally right thing rather than support the immoral lies that went against their neurotype and every technical bone in their body.)   TPG is guilty of discrimination against autistic people, both customers and staff, by lying to customers and by forcing staff to lie, even though it would be cheaper and _not_ illegal to just tell the truth that things _were_ possible but they categorically refused to do things they did even 2 years ago. Why even bother with the lies?   The Executive and Marketing teams must be pathological liars to deliberately harm their own staff and break the law rather than just tell the truth to a disabled person who has 30 years experience in the industry and used to work for TPG, so knew exactly what was happening the entire time.   I was forced to break my association with such an immoral and evil company.   I will happily support any internal staff that want external backup and witnesses for their own Workcover claims against this systemic discrimination and damage.     Evan Gibson. evan.gibson23@gmail.com                 ... View more

Thank you for the update @gillicol.   I've checked the home phone status and it seems that the porting of the number was successful since 08/04. The service should start working. Were you able to test your incoming calls?   Kind regards, BasilDV ... View more

Hi @gillicol,   Welcome to TPG Community!   We were able to locate your account using your community details and have reviewed the account.   We've encountered some issues within the account which caused the delay of applying the upgraded speed for your NBN service. We've already raised this with our Accounts team and will be looking to fix the issue by Monday or Tuesday.   We apologise for the inconvenience.   Kind regards, BasilDV ... View more