I'm writing this as it took 4 attempts (calling) to cancel my TPG Mobile account. This is feedback and a warning to anyone considering TPG. During my second call I was forwarded to a third customer service rep (each time they claimed I'd be speaking to a cancellation specialist) when I was left on hold for approx. 20 minutes. Eventually they hung up. On my third call I was on hold for 30 mins before I hung up and tried again. It took a fourth call to get a clear answer and it was only when I mentioned that it was my fourth attempt, that I saw progress. I had similar issues when joining TPG back in 2019, so there hasn't been much improvement in the quality of their customer service. This experience has been very disappointing and is unacceptable for a telecommunications company. Update: I finally got conformation that my account is in the process of being cancelled and that it might take 1-2 business days. I have asked to be emailed comformation when it finalises.
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I put in the wrong date of birth when I first selected the "port a prepaid number" option when buying a new sim only plan. As a new customer I bought a prepaid start-up pack (the first month + sim card). I recieved an email saying the port failed so I went to try the transfer again. The problem is I can't find anywhere to re-attempt the port on TPG's website. So I called the number that was given in the email and they said they'd schedule a call. I didn't get a call. I need this fixed quickly, it shouldn't be this difficult. I'm very disappointed and I really don't want to have to cancel all this and find a different mobile provider.
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