We apologise for the inconvenience and we appreciate your feedback. This will help us improve our service in the future, we will raise this to our Mobile Team for additional reference on the ongoing cancellation progress.
I'm writing this as it took 4 attempts (calling) to cancel my TPG Mobile account. This is feedback and a warning to anyone considering TPG.
During my second call I was forwarded to a third customer service rep (each time they claimed I'd be speaking to a cancellation specialist) when I was left on hold for approx. 20 minutes. Eventually they hung up. On my third call I was on hold for 30 mins before I hung up and tried again. It took a fourth call to get a clear answer and it was only when I mentioned that it was my fourth attempt, that I saw progress.
I had similar issues when joining TPG back in 2019, so there hasn't been much improvement in the quality of their customer service. This experience has been very disappointing and is unacceptable for a telecommunications company.
Update: I finally got conformation that my account is in the process of being cancelled and that it might take 1-2 business days. I have asked to be emailed comformation when it finalises.
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Welcome to TPG Community!
We have located the account using your community details.
We can see that one of our mobile specialists has been in touch yesterday and the issue has been escalated to our Mobile Provisioning Team.
They have requested to port your mobile number to TPG again and this normally takes 1-2 working days to be completed.
Your old SIM will continue to work while this porting is in progress.
Further updates regarding the activation and the porting status will be provided via email.
Should you have further queries, feel free to drop us a message. Thank you.
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