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Trying to port my mobile number

Level 1c

I put in the wrong date of birth when I first selected the "port a prepaid number" option when buying a new sim only plan. As a new customer I bought a prepaid start-up pack (the first month + sim card). I recieved an email saying the port failed so I went to try the transfer again. 

 

The problem is I can't find anywhere to re-attempt the port on TPG's website. So I called the number that was given in the email and they said they'd schedule a call. I didn't get a call.

 

I need this fixed quickly, it shouldn't be this difficult. I'm very disappointed and I really don't want to have to cancel all this and find a different mobile provider.

1 REPLY 1
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Moderator

Hi @Trappist-1,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that one of our mobile specialists has been in touch yesterday and the issue has been escalated to our Mobile Provisioning Team.

 

They have requested to port your mobile number to TPG again and this normally takes 1-2 working days to be completed.
 

Your old SIM will continue to work while this porting is in progress.

 

Further updates regarding the activation and the porting status will be provided via email.

 

Should you have further queries, feel free to drop us a message. Thank you.