Hi, I recently registered my interest with TPG a couple of months ago regarding an upgrade from FTTN to FTTP for my home NBN connection. I have for years suffered with repeated dropouts from a "noisy" line and slow speed for my connection, and am thinking this might help. (I currently have a business connection as I have a security system which needs a static IP address). After not hearing anything, I contacted TPG and everyone I talked to to a point says it can be done in my area, but when I get connected to the business account section, I get someone who tells me something entirely different and mentions iiNet for some reason. I have rang again and get the same affirmative replies that it can be done from other departments, and then because its a business account get connected to this same guy again who says no, and doesnt offer any valid reason why.   ... View more

I have a letter from NBN Co regarding the availability of FTTP at my address, and it advises that I should contact my ISP regarding my wish to ugrade. Theres nothing on the TPG website to assist with this. I have had repeat issues with a noisy line causing dropouts to my connection, and believe this might assist the issue. How do I register my interest, or is TPG not participating? The latter might cause me to find an ISP who does.    Thank you  David George Kellyville Ridge  ... View more

Since getting the NBN several years ago, I have experienced dropouts. They vary in frequency from a couple a day, to lately, constant, and of a longer duration. When it goes through a bad period I have contacted TPG several times and and they go through the motions of checking this and that, and having me reboot the modem but it doesnt fix the problem. That just about every person I speak to at TPG is of a non English speaking background doesnt help either with communication. I have changed the lead from my wall socket to the modem just in case but theres nothing more I can do. I made some of my own checks of my signal a while back and it seems there is a large amount of noise on my line that is just below the threshold of the signal itself, and when a spike of noise comes down the line, no matter how brief, it causes the dropout. (I looked at the noise safety coefficients numbers a while back and they were 6.9 and 6.2 respectively. TPG did try in 2019 to switch my connection to one that was somewhat more stable. It reduced my dropouts a little, but reduced my speed by half!)   The regular dropouts make streaming movies and online gaming impossible at its worst. Even just simple use of the internet when browsing or sending emails is frustrating when its at its worst. Ive asked my neighbours about their internet and they have no issues like this. I am at the point where the inertia of having to change email addresses etc will be overcome and I'll dittch TPG. I need something more involved than flicking a switch here and there and lip service to checking the line from the street into my house and/or replacing a modem. I have an NBN 100 Business Plan (for a static ISP for my home security system). Im giving TPG one more chance to facilitate a fix for this, and If a TPG Tech could assist I would appreciate. Thanks David George ... View more