To catch you up -   We are existing TPG ADSL customers, and we pre-ordered an NBN connection when we received a text message from TPG months before our area was connected to the NBN. It has now been a month since our area has come on line. Initially, we received no communication from TPG in regards to any issues concerning our application. We called TPG, who told us that our application was being escalated, and that we'd be called back in 24-48 hours. We were not contacted with an update, so we'd call again, only to be told our application was being escalated (yet again), and that we be called back in 24-48 hours. On and on this goes, with TPG failing to call back with an update, until we press for an explanation. Apparently, the system had a 'glitch', lodging our application in such a way that it required the attention of a programmer in Canberra (who's name we were given, but I'll omit here) who was on holiday, with no contingency plan in place to handle this kind of issue in his absence. We were told we'd be contacted by the end of the week (last Friday). As expected, we were not contacted. We called TPG again on Friday evening and were told we'd hear back by Monday or Tuesday. It's Tuesday, and we have not heard back.   Whilst we have always been happy TPG customers, this has been a genuinely appalling experience. Can someone please take a very close look at our application and let us know when we can expect to be up and running? In the absence of a concrete timeline, we will look to close our account and will regrettably take our business elsewhere.   Note - This is a duplicate post. My previous post was marked as spam. Strange, considering it was my first and only post on this forum. ... View more