TPG Community

soltarian · ‎05-09-2019

Hi @BasilDV Any updates on this? I haven't had internet for about 1 week now. Got a call on the 2nd and a text message about my ticket number but then no news. Thanks

soltarian · ‎02-09-2019

I just received a call from the engineers who advised that they talked to Telstra and that there is an outage in my area. I had checked the TPG Service Status page but nothing was displayed on there. And the Telstra Status page doesn't show any outages for my area either. Are we able to get those updated please? Thanks

soltarian · ‎01-09-2019

Hi again, My internet connection has gotten worse over the last 4 days. I seem to be more often disconnected rather than connected. Lights on my router seem to confirm that I'm not having internet service either. Can someone look into this please?

soltarian · ‎26-08-2019

My internet does seem better. Unfortunately, I am not too sure what the engineers did. I did do a bit of clearing on my side too as it seemed there were a few interferences so not too sure if that also helped. Thanks for getting this escalated though!

soltarian · ‎23-08-2019

Hi @Will and @Shane , I have received a text and email saying that Ticket number # 9755830 was resolved. I did notice the internet dropping out this morning which probably would have been when the Telstra technician was here. However, I'm still experiencing the frequent dropouts. If it helps, see attached for sample ping to google I've done. Thanks, Max

soltarian · ‎22-08-2019

Hi @Will I did receive a text saying a Telstra tech will check my service in the next couple of days. I'll keep you posted! Thanks, Max

soltarian · ‎22-08-2019

Thanks @Shane Just got off the phone with one of your technicians. They've tried a few things and confirmed that there is a line fault. They've escalated to one of their engineers and I should get an update within 24h. Will keep you posted. Thanks, Max

soltarian · ‎21-08-2019

Hi there, For the past 2 days, I'm getting frequent small dropouts with my ADSL2+. I've ran a few speed tests and those are fine and similar to what I used to get. I only noticed the dropouts when I play online game or during work (I work from home) where I need a constant connection. I've already done all the basic troubleshooting (restart modem, different wall socket, etc...). I'm back to my original setup which has been fine for the past 6 months. Anyone able to advise if there's an issue with the line? Or the service? Or something else? Thanks, Max

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About soltarian

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Re: Frequent drop out of ADSL2+

Frequent drop out of ADSL2+