Just checking this thread should you require assistance, if so please send us your account details.  Cheers!     Dear TPG Representative, I've been trying NBN upgrade to plan NBN50 over 3 days ago and I still TPG says it cant be done as ealier plan change ticket has not been closed internally by TPG. Old ticket is more than 40 days ago. How can TPG not close a ticket that old, no check no compliance ???   Can I get this resolved ASAP? Account status still says that it is an NBN standard bundle and there is no internet service.   ... View more

Hi,   I've had ADSL+2 for years, and while at times it can be slow, we have been hovering between 1-4 download speeds over the last few days, and we are all working/studying from home (two adults and three kids). They've had to miss classes because it was always dropping out and noone is watching or listening to anything online.   As a result I had to go into work today which is ridiculous.   Thank you ... View more

Hi @Surfnet_1,   Welcome to TPG Community!   We were unable to locate the account using your community details.   Please PM us your TPG customer ID, username and address so we can pull up the account and check the status of the service.   To send a PM, please refer to this link:   How do I private message (PM) in the community - TPG Community ... View more