Hello @Ganyeekeong11,   Based on the recent update from our Engineering Team, an appointment for a tech visit has been booked tomorrow, 31 May 2019, between 1PM - 5PM.    Should you have further queries, you may let us know or reply to the SMS sent by our Engineering Team.     Thanks!  ... View more

Hi @Ganyeekeong11,    Apologies for the inconvenience caused.    I have likewise replied to your post located here: https://community.tpg.com.au/t5/NBN-Installation/Nbn-box-light-indicator/m-p/32606#M3265   We're awaiting feedback from our Engineering Team and they should also be in touch as soon as an update becomes available.    Thanks!  ... View more

Hi @Ganyeekeong11, we have checked the status of your connection and it appears to be up and running for more than 13 hours now.   Should you need any assistance, please let us know. Cheers! ... View more