I contracted to use TPG for NBN over a month ago and signed up for a phone. At the time I notifued TPG of the Optus phone number we wanted ported over. I also confirmed that with Optus and cancelled my Optus contract from today, when the NBN is installed. I now sit with a working internet and a phone that can only make outgoing calls. It cannot receive calls when I dial the number I asked to be ported over. I rang the help desk and was told it takes 1 - 5 days to port over the telephone number ONCE THE NBN IS INSTALLED. This is crazy. How can I run a business without an incoming phone for 5 days? In 2019 is this really realistic? Surely someone can just flick a switch or enter our phone number into a database quicker than this - especially when I gave TPG 1 month's notice and they have been sending ma almost daily text messages saying the NBN would be installed today. This is the sort of crazy service I received from Optus and I was hoping better from TPG.
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