I have had the same issue tonight. My internet was cancelled at around 8 pm today and my account shows that am not currently in a contract. I submitted a request to move houses and I have payed for the service to be moved to a new place. When on live chat, I was told that my old service will be stopped only once the installation of the new service is complete. My installation is still progressing according to the installation tracker. I don't understand why my current service has been cut off, I did not ask for it and I have made a payment today for the service. Please advise.Thank you in advance. ... View more

Hi @susan1404 ,   Welcome to the community!   To clarify the status of the shipment we recommend to contact startrack directly 13 23 45.   Note: If the online delivery status show Item Delivered there is a chance that the equipment is to pick up to the nearest post office in your area.   Let us know how it will go and should you require further assistance.   Cheers! ... View more