I signed up for FTTB on 28th November. I received a call on 29th November to say there was an issue with port allocation. She could provide no further information or a timeline on how long it would take to resolve. I called on 1st December to follow up as I had not heard anything further. I spoke to Customer Service and they had no details of the call. They put me throught to Technical Support and they had no details. They put me throught to a Case Manager and all they could say was there was no update and still a port allocation issue. What does port allocation issue mean? Are there no more ports available at my building? If this is the case, do I have to wait until someone moves or cancels?
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