Hi There So we had the NBN connected to our house yesterday after being told it was available to our house (we were on ADSL as we live on acreage). Unfortunately no green light came on for the internet. When I called TPG the phone operator did a line test and said there was a fault with the line, however the green light was on for the line? Surely before you hook up the NBN to a house and begin charging you test the line as part of the process to ensure the internet will work. Having checked the online solutions, looks like it could be a line issue, my password and username might be wrong, the modem may need to be reset and so and so on. At this point in time we have no internet and no idea when the issue is going to be fixed. I would have expected a call first thing this morning to advise next steps and perhaps an apology that the service isnt working.
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