Hi @Kirstyruth,    Welcome to the Community!    I've since checked the status of your service and it appears that your internet is already up and running. There was an outage that's caused the interruption to the service which was also resolved on the same day.    Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support     Cheers!    ... View more