So it rained again, and as usual my internet connection got disconnected again.  I've called through again, waiting for a call back again.   ... View more

So in your opinion is it normal for the line to get disconnected every time it rains?  This is not the first time I've reported this, am I supposed to just call you every time it rains? ... View more

Well, it rained again today, and as predicted the internet connection dropped out, and this time it didn't come back.  I took all the screenshots that was asked of me in the email.  I called up the helpline and they rectified the issue by resetting the modem via software.  They wouldn't assist any further though and could not tell me why my connection drops out every time it rains.  They just said "call back the next time it drops out".  This is unacceptable.  This issue has been going on for more than a year, and I've called so many times already.  I asked them if they could send someone out to check the physical connections, and they said I have to call NBNco directly.  I told them I've tried this before and was told to contact TPG.  They said TPG can't send someone out unless the connection doesn't work, and at the moment it's working so there is no problem.  In any case, I just called NBNco again, and again I've been told I need to work with TPG to fix this, but it's pretty sad that TPG won't help.  I almost feel like I need to go to cancel my TPG account and go to another company just so they can send someone to fix this problem properly. ... View more

Thanks, that's what I've been trying to get organised from the start. It's rained 3 times today and so I've been disconnected 3 times... trying to video conference when the connection keeps dropping out is... frustrating. ... View more

Hi David,   The connection only drops out for a few seconds to a few minutes at a time, which leads me to think it is not an actual NBN outage but something that is localised to my connection.  I'm sure if it was a more widespread issue you would have heard a lot more about it, because during rainy weather, the disconnections are fairly frequent (multiple times per day).  I've been experiencing this issue from when I had the NBN connection installed (more than a year ago?)   My devices that are not on Wifi (eg my TV) are also affected so it's not just the wifi that is being affected.   I've managed to get onto your tech support on the phone, I've been told it's been escallated to the egineering team.   Thanks ... View more

Rain is back again, so disconnections have started again.  Trying to work from home when my internet keeps disconnecting is very difficult...  TPG/NBNco can you please fix this??? ... View more

Frustratingly, even though this is the second time I have reported this, TPG is unable/unwilling to help me get this fixed.  :(   ... View more

Unfortunately now that it has started drizzling and raining again in the last few days, every time it has happened my internet connection has been disconnected.  So it looks like the issue is not solved. ... View more

Thank you, the connection has been stable for the last day so hopefully will continue to be stable. ... View more

I didn't notice any changes on the lights on it, but then again I don't really know which lights are meant to be on or off.  Direct connection to the router works (I have the Google Wifi and NAS directly connected to it) but is unable to connect to the Internet.  And as I mentioned previously, when I login to the router it tells me that the connection is disconnected. ... View more

Hi BasilDV,   I'm using a wifi connection.  However, the wifi still works and I'm able to login to the router, which tells me that it's disconnected.  I'm not using the wifi on the router (I've disabled it), I'm using a Google Wifi setup for my home wifi, and that is connected to the router with an ethernet connection.  Once I restart the router everything works fine again.     ... View more