Hi @White273    Thanks for raising this to our attention and we apologise for the inconvenience. We checked the account that we have under your profile, but can't see any relocation order.   Could you please send me a PM with your TPG username or customer ID number? We'd like to have a better understanding of the situation and see what we can do to resolve this as soon as possible.   BasilDV ... View more

Hi @Jaxonayeer   Welcome to the Community!   We tried to search for your account using your community details to no avail. For better understanding of the situation, please send me a PM with your TPG username or customer ID number to assist you accordingly.   BasilDV ... View more

Hi @White273, we can see that our Accounts Team has been in touch and the change of plan to TPG NBN has been lodged.   To avoid service downtime, please keep your Telstra service active while the NBN installation is still in progress.   Further updates regarding the status of your NBN installation will be provided via email.   Let us know if we can be of further assistance. Cheers! ... View more