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lordkill65 · ‎10-07-2019

HI @Will, On Friday 5/7/2019 I received a call from a senior case manager indicating that TPG made the claim to NBN about my case and that it waits 48 hours for the answer. However, the 48 hours are gone and I have not heard anything about it from TPG. I am also still waiting for the copies of the TPG to NBN claims and the NBN response to TPG that explain why I have to wait 8 months or more for the installation of 40 meters cable. Honestly it's not getting anywhere at the moment!!. If the house is no ready yet why is it on their rollout map as having HFC available? Should I raise this to the TIO? I want a concrete answer, regarding this I will no seat and wait 8 moths and most like will not be ready still. One more thing every time someone in TPG answers me, and tells me that I still have ADSL2. I want them to tell me with 5mbps ( 0.625 MB/s) down and 0.5 mbps (0.125 MB/s)UP speed what I can do? This is no too far from dial-up speeds. Yes sure I can watch a video in 360P and read plaint txt mail on one device at the time but forget about it to do the same on two devices at the same time Considering that we are in 2019 the base speed connection should be more than enough to enjoy Iot and if you are not familiar with that terminology. Check this link https://www.highspeedinternet.com/resources/speed-need-internet-things. Especially take attention at the end of the page were says “SPEED” and take in consideration that this articles is from 2016. So stop tell people that 5mbps down and 0.5 mbps is a good conexion.

lordkill65 · ‎04-07-2019

Hi @Will thanks for reviewing my case my question is now what is the next step that TPG is taking to scale this with a higher complaint department in NBN because right now doesn’t sound like TPG is doing something else. As your say from the PRD to 11 July 2019 change to PRD 28 February 2020 This is an unreasonable period of time for this work about 8 months waiting for approximately 40 meters of lead-in conduit from one pit to the next pit and a install a tap (pipes and everything are already in place including other cables already passing between the two pit). And I’m more the happy that attached actually picture of the pits and the work that have to been done. The NBN technician has passed through my house and agreed that the work doesn’t require more than 2 days. 8 months of waiting is not acceptable or reasonable time to complete an installation that even NBN certified technicians agree that it should not be more than a week of work. You say “that based on requirement assessment from NBN (i.e. resources such as materials, technician capacity, etc) conducted by their field technicians to complete the work”. Can I have a copy of this requirement assessment? because I would like to see this ! also is TPG on this case that I have complaint several time already is doing the own assessment by TPG filed technicians? I really don’t believe that there is no coaxial cable or tap in Australia or the need of super technician to have this job don’t in less of 8 moths. TPG need to stop saying it's the fault of NBN and there’s nothing we can do because. I have to remember to yours gus that I'm not a NBN customer ,I’m a TPG customer. Please on my account you can send my email address an other details I will like to have a copy for the NBN requirement assessment and also the two tickets that the PTG Provisioning Team has questioned the validity of the latest PRD. As I mentioned I can send you guys all the information to the job that need to be done as well. Lordkill65

lordkill65 · ‎03-07-2019

Hello guys this is my first post here and unfortunately is not a positive one !! , I am in the middle between TPG and NBN TPG says it's the fault of NBN and it seems he does not care much about solving the problem. Let me tell you my story so you can see that I do not exaggerating. soo some time ago 17th of October 2018 was my first try to have NBN HFC the the technician installed all the cables inside my house and when he went to test the power of the signal he realized that there was a problem from outside in the pit was miss a coaxial cable and a tap have to run a cable from the next pit about 40 meters in a straight line (pipes and everything installed including other cables already passing) he couldn't finish his job and had to leave say that NBN will have to this fix like in a week... sooo from here it's that everything went wrong. never hear anything else about that until the 14th of June 2019. yep that is right 9 months give or take. a new Tech for NBN came to finally connect me to NBN But surprises the coaxial cable and the tap on the pit are missing this time I really complaint with the tech and he told me that him can see in a system that says that the work was done but obviously it is not the case in this opportunity another complaint was created. a week later I got a call from TPG say that mycase was assigned to a case manager and the tap will be install on the 11th of july 2019 I already waited 10 months so ok BUT guess what on the 1st of july 2019 my case manager call me to inform me that Possible installation was move to date is February 2020 8 months… Let's make something clear 2 NBN technician has passed through my house and the two agree that the work doesn’t require more than 2 days but NBN change from 3 week to 8 months at this point I tell TPG what are you doing to appeal this decision and complaint to NBN that 8 months for the resolution of this is ridiculous and everything I hear on the phone is a great silence and then “that is the decision that NBN put in note of the case” . NBN practically does not want to do the work and TPG does not appeal or complain about this ridicule time frame. all I got from TPG is that there they do what NBN says but let me ask something. do I paid a services to NBN or to TPG ?? I NOT NBN customer . I can’t believe that TPG can’t argument a to nbn this and follow my case and push for a quick resolution to NBN . lordkill65

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Re: NBN HFC External Network Shortfall

Re: NBN HFC External Network Shortfall

NBN HFC External Network Shortfall